Broughton Halal Butcher

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use this website. We are committed to protecting your privacy and handling your data transparently and lawfully in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully. By using this website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. What Personal Data We Collect

1.1 We collect the following categories of personal data when you use this website:

• Name and contact details — including your full name, email address, telephone number, and delivery address, provided when you place an order or create an account.
• Order information — including the products ordered, order value, delivery instructions, and order history.
• Payment information — we do not store your full card details. Payment data is processed securely by Stripe. We retain only transaction reference numbers and amounts for accounting and dispute resolution purposes.
• Device and usage data — including your IP address, browser type, pages visited, and time spent on the website, collected automatically via cookies and similar technologies.
• Communications — if you contact us by email or through the website, we retain a record of that correspondence.

1.2 We do not knowingly collect personal data from children under the age of 13. If you believe a child has provided personal data without parental consent, please contact us immediately at partners@meatwala.co.uk.

2. How We Use Your Personal Data

2.1 The table below sets out how we use your personal data and the legal basis we rely on under the UK GDPR.

2.2 We will not use your personal data for any purpose incompatible with those listed above without first informing you and, where required, obtaining your consent.

3. Who We Share Your Data With

3.1 We share your personal data only where necessary and with the following:

• The shop — Broughton Halal Butcher receives your name, contact details, delivery address, and order information solely to fulfil your order. They are not permitted to use your data for any other purpose.
• Stripe Inc — our payment processor, who handles payment card data securely. Stripe’s privacy policy is available at stripe.com/gb/privacy.
• Our hosting provider — for the purpose of operating and maintaining the website.
• Law enforcement or regulatory authorities — where we are required to do so by law.

3.2 We do not sell, rent, or trade your personal data to any third party for marketing or any other commercial purpose.

3.3 All third parties with whom we share your data are required to handle it securely and in accordance with applicable data protection law.

4. International Data Transfers

4.1 Stripe Inc is a US-based company. Where your payment data is processed by Stripe outside the UK or European Economic Area, Stripe relies on standard contractual clauses as a lawful transfer mechanism. For further information please refer to Stripe’s privacy policy at stripe.com/gb/privacy.

4.2 All other personal data collected through this website is processed and stored within the UK or EEA.

5. How Long We Keep Your Data

5.1 We retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by law:

• Order and transaction records — 7 years from the date of the transaction, in accordance with HMRC requirements.
• Account information — for the duration your account is active, plus 2 years following closure or last activity.
• Marketing preferences and consent records — until you withdraw consent or 3 years from last engagement, whichever is sooner.
• Website usage and device data — up to 13 months, in line with standard analytics retention practices.
• Customer service correspondence — 3 years from the date of last communication.

5.2 Upon expiry of the applicable retention period your personal data will be securely deleted or anonymised.

6. Your Rights

6.1 Under the UK GDPR you have the following rights in relation to your personal data:

• Right of access — you have the right to request a copy of the personal data we hold about you.
• Right to rectification — you have the right to request that we correct any inaccurate or incomplete data we hold about you.
• Right to erasure — you have the right to request that we delete your personal data where there is no longer a lawful basis for us to hold it.
• Right to restrict processing — you have the right to request that we restrict processing of your personal data in certain circumstances.
• Right to data portability — you have the right to receive your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract.
• Right to object — you have the right to object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

6.2 To exercise any of these rights please contact us at partners@meatwala.co.uk. We will respond within one calendar month.

6.3 You also have the right to lodge a complaint with the Information Commissioner’s Office at ico.org.uk or by telephone on 0303 123 1113.

7. Marketing Communications

7.1 We will only send you marketing communications by email if you have opted in to receive them. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at partners@meatwala.co.uk.

7.2 We do not share your contact details with any third party for their own marketing purposes.

8. How We Protect Your Data

8.1 We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include secure HTTPS connections, encrypted payment processing via Stripe, and access controls limiting who can view personal data.

8.2 Whilst we take all reasonable steps to protect your data, no method of transmission over the internet is entirely secure. We cannot guarantee the absolute security of data transmitted to or from this website.

8.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware and will notify you directly where required by law.

9. Cookies

9.1 This website uses cookies to help it function correctly and to understand how visitors use the site. Full details are set out in our Cookie Policy, which is available on this website.

10. Links to Other Websites

10.1 This website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal data.

11. Changes to This Privacy Policy

11.1 We may update this Privacy Policy from time to time. The current version will always be available on this website. Where we make material changes we will take reasonable steps to notify you.

12. Contact and Legal Information

12.1 If you have any questions about this Privacy Policy or how your data is used, please contact us at partners@meatwala.co.uk.

12.2 You have the right to lodge a complaint with the Information Commissioner’s Office at ico.org.uk or by telephone on 0303 123 1113.

12.3 This website is operated on behalf of Broughton Halal Butcher by a platform services provider registered in England and Wales (Company No. 15260965), whose registered office is at 6 Shelburne Court, High Wycombe, England, HP12 3NH. ICO Registration No. ZC104152. The platform services provider is the data controller for all personal data collected through this website. For data-related queries contact partners@meatwala.co.uk.