Frequently Asked Questions
What products do you sell?
We offer a wide range of fresh halal meat products including lamb, chicken, beef, goat, and other meat selections, along with grocery essentials such as dairy, frozen foods, beverages, spices, condiments, and dry goods
Can I choose how my meat is cut?
Yes. Many products allow you to select custom cutting options such as:
- Whole
- Half
- Curry Cut
- Boneless
- Chops
- Mince
These options can be selected directly on the product page before checkout.
Can I choose fat or skin preferences?
Yes. Depending on the product, you may choose: With Fat / Without Fat Skin On / Skin Off
Do you sell products by weight?
Yes. Products are available in different weight options such as:
- 500g
- 1kg
- 1.5kg
- 2kg
Some products may also support custom weights.
Do you offer local delivery?
Yes. Local delivery is available for selected postcodes only. Customers can check delivery availability using the postcode checker on the website.
How do I check if you deliver to my area?
Simply enter your postcode in the “Check if we deliver to you” box on:
- Homepage
- Cart page
- Checkout page
The system will instantly confirm whether local delivery is available in your area.
What payment methods do you accept?
We accept secure online payments via:
- Credit/Debit Cards (Stripe)
- PayPal
Will I receive an invoice or receipt?
Yes. A PDF invoice or receipt is automatically generated and sent with your order confirmation email.
Are your products halal?
Yes. Meat products are halal prepared unless otherwise stated by the individual store.
Can I contact you via WhatsApp?
You can contact the store using:
- Phone
- Contact form on the Contact page
